IT Service Management Specialist / Associate Director, Service Management Specialist

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist

In This Role You Will

• Maintain and oversee the IT Service Incident Response and Recovery INCM.1 Control, Operating Instructions, procedures, and supporting documentation.
• Operate processes to ensure Controls and performance are met and can be evidenced, whilst oversee key forums, materials, and MI reporting.
• Contribute towards Continuous Improvement process through data analytics, stakeholder and management feedback, and industry best practices
• Support engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and drive remediation of any resulting Audit actions, Helios risks, MSIIs etc
• Respond to changing organisational needs and help ensure processes and controls remain relevant and effective.
• Build effective and supportive working relationships throughout IT Service Management and with stakeholders across various GBGIs.

To be successful in this role you should meet the following requirements :

You'll achieve more when you join HSBC.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

Skills Required

Service Level Management, Networks, Data Analytics, It Software, Operations, Service Management