Information Technology Service Desk

Tata Consultancy ServicesKolkata, West Bengal, India

7 days ago

Job description

Greetings from TCS !!!

TCS is hiring for IT IS_Service Desk

Role - Service Desk

Required Technical Skill Set - ITIL, ITSM, International Voice Exper, Technical support

Desired Experience Range - 4-6 years

Location of Requirement - Kolkata

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Excellent communication skills
Voice Support Experience
L1 Technical support experience for retail domain
Hands on exp of Service Now ticketing tool & Active directory will be an added advantage
Chat Support experience
Should be familiar with remote support for end users
Ready to work in a 24
7 environment
Comfortable with Rotational shifts & Rotational WO
Minimum 2.5 years commitment to work with project
Clearing Customer Evaluation is a must to work for the project

Good-to-Have

Chat Support

Technical support

Role descriptions / Expectations from the Role

Associate should be able to work on different application issues with Good Troubleshooting Skills.

Should be ready to work on new technologies & tools without any tool specific restrictions / boundaries.

Team player and ready to manage shared account model with 24

7 support (managing multiple accounts

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Information Technology • Kolkata, West Bengal, India

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