Integrated Logistics Customer Onboarding - Solution Lead (IT Project Manager)

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Leads the assessment and integration of customer system processes for seamless 4PL onboarding, aligning configurations with business goals while minimizing complexity. Skilled in ERP / TMS platforms and stakeholder engagement, this role ensures standardized, blueprint-driven solutions, proactive troubleshooting, and precise documentation to support a smooth go-live experience.

How you create impact

• Conduct in-depth assessments of customer system processes to evaluate their compatibility with the 4PL logistics framework.
• Define and optimize data flows and system configurations to ensure efficient, low-complexity onboarding that aligns with business objectives.
• Work closely with the Onboarding Process Engineers to ensure the processes are well supported by IT systems.
• Evaluate trade-offs between customization and blueprint enhancements through deep knowledge of system architecture.
• Make informed decisions to balance customer requirements with standardized system capabilities, minimizing unnecessary complexity.
• Engage customers with clear, persuasive communication to promote standard integrations and discourage inefficient custom solutions.
• Align onboarding activities with internal best practices and standardized blueprints to uphold system efficiency and integrity.
• Demonstrate hands-on experience with TMS and ERP systems.
• Possess strong working knowledge of ERP systems such as SAP ECC and SAP S / 4 HANA, with emphasis on logistics-related modules and configuration.
• Identify onboarding risks early and respond with effective troubleshooting and real-time mitigation strategies.
• Adjust system setups dynamically to enhance customer satisfaction and streamline the onboarding process.
• Maintain rigorous attention to detail in documenting onboarding configurations and processes.
• Ensure completeness and accuracy of system setup through validation and testing prior to go-live, minimizing error rates and reducing rework.
• Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making.

What we would like you to bring

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to :

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.