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ServiceNow Solution Architect

ServiceNow Solution Architect

Saxon GlobalIndia, India
10 hours ago
Job description

Hi,

Please find the JD below and share the profile asap to my Email ID and give me a call to my Direct Number ( for Indian Candidate) and US )

Job Title : ServiceNow Solution Architect

Location : Open to candidates worldwide (Remote).

Requirement : Must overlap at least 4 working hours with either Pacific Time (PT) or Central European Time (CET) .

About the Role

We are seeking an experienced ServiceNow Solution Architect to design, develop, and implement enterprise-level ServiceNow solutions. The ideal candidate will have deep expertise in IT Service Management (ITSM), strong technical skills in integrations, scripting, and portal development, and hands-on experience across multiple ServiceNow modules.

Key Responsibilities

  • Lead end-to-end ServiceNow solution design, architecture, and implementation.
  • Develop complex workflows, scripting, and custom applications within ServiceNow.
  • Drive 3rd-party integrations using REST, SOAP, Flow Designer, and IntegrationHub.
  • Collaborate with cross-functional teams to implement ITSM, ITOM, ITAM, HRSD, and other ServiceNow modules.
  • Design and optimize Service Portals for enhanced user experience.
  • Build reports, dashboards, and ServiceNow Playbooks for business insights.
  • Ensure best practices are applied to development, security, and ITIL-aligned processes.
  • Provide technical leadership in Agile project environments.

Required Skills & Qualifications

  • 8+ years of experience in ServiceNow ITSM and solution development.
  • 8+ years of experience with 3rd-party integrations (REST / SOAP).
  • 5+ years of hands-on experience with Service Portal design and development.
  • Strong expertise in ServiceNow scripting, workflows, Flow Designer, and IntegrationHub .
  • Strong knowledge of JavaScript, SQL, HTML, CSS , and UI / UX principles.
  • Familiarity with XML and structural programming concepts.
  • Experience in ServiceNow reports, Playbooks, and NowAssist.
  • Deep knowledge of ITIL processes and their application in ServiceNow.
  • Solid hands-on experience with ServiceNow modules including :
  • Incident, Problem, and Change Management
  • ITOM, ITAM, HRSD
  • Field Service Management
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