Branch Relationship Manager

Company Description

ICICI Bank is one of India's leading private sector banks, providing a comprehensive range of banking products and services to corporate, SME, and individual customers. The bank operates through multiple channels, including branches, ATMs, mobile banking, internet banking, and phone banking. ICICI Bank boasts an extensive network of 6,742 branches and 16,277 ATMs and cash recycling machines across India as of December 31, 2024. With a strong focus on customer satisfaction, the bank consistently delivers innovative solutions tailored to meet diverse financial needs.

Role Description

This is a full-time on-site role for a Branch Relationship Manager, located in Bengaluru South. The Branch Relationship Manager will focus on developing and strengthening customer relationships, achieving branch business targets, and driving the cross-selling of banking products. Key responsibilities include managing the customer portfolio, ensuring seamless service delivery, and addressing customer queries effectively. The role also involves identifying new business opportunities for the branch and maintaining compliance with regulatory standards.

Qualifications

• Financial skills, including knowledge of banking products, investment options, and credit services
• Strong customer service and relationship management skills
• Sales and cross-selling proficiency to drive business growth
• Excellent verbal and written communication skills
• Problem-solving and decision-making abilities
• Ability to work in a fast-paced, on-site environment
• Bachelor's degree in Finance, Business Management, or a related field
• Prior experience in a banking or financial services role is a plus

Skills Required

Financial Skills