Senior Analyst, SAP Service Management & Leasing

Position Title :

Senior Analyst – Service Management & Leasing (O2C Solutions)

Location : Zoetis ICC, Hyderabad, India

Position Summary

Zoetis, Inc. is the world's largest producer of medicines and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization plays a key role within ZTD, managing enterprise applications and system platforms that support Zoetis' business operations.

The Senior Analyst for Service Management & Leasing is responsible for the implementation and optimization of Order to Cash (O2C) solutions at Zoetis. This individual will lead Service Management initiatives within O2C, focusing on supporting the Service Management and Diagnostic business units. The Senior Analyst will act as an internal consultant, collaborating with business partners to design, test, and implement solutions that enhance business processes and system functionality.

Key Responsibilities

• Service Management & O2C Solutions :
• Collaborate with business stakeholders to gather and understand business processes and design solutions.
• Act as the internal consultant and design architect for SAP global solutions, working closely with Business Partners.
• Develop, prototype, test, and implement solutions to improve the stability, usability, and functionality of SAP systems, enabling end-users to achieve business objectives.
• Develop, prototype, test, and implement Order Management functionality, integrating it with SAP modules such as Vistex (pricing), Hybris integration, and Service Management tools for O2C.
• Design and implement Service Management and Leasing functionality, ensuring smooth integration with SAP modules like Vistex and Hybris for O2C.
• Deliver solutions to comply with local statutory requirements for international markets.
• Provide support to the AMS team on high-priority issues, proposing solutions to resolve problems effectively.
• Documentation & Reporting :
• Create and maintain technical documentation, including design documents, user guides, and release notes.
• Engage in continuous performance tuning and reengineering of integrations to improve processing efficiency and reduce latency.

Position Responsibilities

ResponsibilityPercent of TimeCollaborate with business stakeholders to gather requirements, understand business processes, and design solutions.25%Develop, prototype, test, and implement Order Management and Service Management functionality for O2C.35%Deliver international solutions to meet local statutory requirements.15%Provide support for AMS team on high-priority issues and complex solutions.15%Engage in performance tuning and optimization of integrations.10%

Organizational Relationships

Education and Experience

Education :

Experience :

Technical Skills & Requirements

Physical Position Requirements

Skills Required

Sap Hana, vistex , Crm