Team Developer

Job Description : About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Investigations process deals with handling of payment related queries received from banks, internal BOA departments, customers, nostro outstanding & returned payments. All queries require detailed analysis & resolution as per standard timelines. The team handles Investigations for all currencies arising for Asia, EMEA & US regions.

Job Description

The associate will report to an FLM and will be working as an IC

Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner

Deliver and manage individual targets and contribute towards process metrics

Understand, interpret process procedures and regulations

Responsibilities

• Review incoming messages from external banks / clients and index them into GIN cases as per procedure
• Investigate and identify root cause for an enquiry and take it to closure as per procedures
• Contact external banks through SWIFT correspondence messages.
• Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
• Follow up with external banks for details and confirmation
• Co-ordinate with teams onshore / offshore in day to day activities
• Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
• Thoroughly familiar with the Payment Concepts. i.e., MT 103 / 202 / 202Cov and other admin messages
• Deliver with accuracy and timeliness

Requirements

Education

Graduate or Post Graduate – Commerce (B.Com) or MBA (Finance)

Experience Range

Foundational skills

Desired Skills

Work Timings

Job Location

Skills Required

Payments Certification, Payments knowledge, SWIFT payments message types, Knowledge of nostro accounts, Investigations experience