Partner Success Manager - Azure SME&C

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Partner Success Manager focused on Azure in SME&C, you will be accountable for the growth of Azure consumption revenue through a set of key partners in your area. This requires continuous innovation and evolution of joint sales engagement strategies with partners, while remaining centered on customers at scale.

Responsibilities

Responsibilities

• Share best practices to drive growth, revenue, and adoption outside of your portfolio.
• Encourage and coach partners on tools and resources to help exhaust all opportunities to develop relationships with new and existing customers.
• Facilitate the sales cycle by managing partner and stakeholder collaboration and foster the development of partner relationships with internal and external stakeholders.
• Guide customers and sellers on which partners to leverage for available solutions, aligning potential solutions with partner capabilities.
• Seek feedback from partners and various stakeholders on identified customer white space to determine the feasibility of capitalizing on opportunities.
• Facilitate diversification of partner solutions provided to customers to maximize customer consumption of Microsoft products.
• Identify gaps in partner performance and ensure partner development managers are addressing these gaps, meeting regularly to stay up to date on opportunities for development.
• Support and incentivize partners to meet their end-to-end goals by overseeing partner development, determining ratings of partner development dimensions (PDDs) using information gathered from all parties who interact with the target partner.
• Identify strategic sales and solution opportunities, communicate them to partners, and illustrate the benefits of strategic go-to-market plans.
• Demonstrate a deep understanding of partner business models, customer success practices, and up-sell / cross-sell motions across services / products and respective routes to market.
• Maintain a strong technical understanding of Azure and cloud Infrastructure-as-a-Service (IaaS).
• Lead a virtual team of key business partners from the partner, sales, technical implementation, and sales operations teams, driving Azure consumption revenue in SMC through the building and development of customer success practices among key partners.
• Help partners invest accordingly to address customer needs and accelerate their digital transformation.