Director of Workforce Development

WFM (Workforce Management) Head is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness. This involves forecasting staffing needs, creating schedules, managing real-timeperformance, and analysing data to improve efficiency and service levels.

EDUCATION : MBA in Business Administration or Equivalent

CORE RESPONSIBILITIES

Strategic Planning : Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.

Forecasting and Scheduling : Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.

Real-time Management : Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.

Performance Analysis : Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.

Team Leadership : Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.

System Management : Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.

Compliance : Ensure compliance with labour laws and company policies related to workforce.

Stakeholder Communication : Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.

KEY SKILLS & QUALIFICATIONS

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Proficiency in workforce management software and tools

Ability to lead and motivate a team

Understanding of workforce management principles and best practices

Experience in forecasting, scheduling, and performance management

Ability to translate data into actionable insights In essence : the WFM Head plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.

Skills Required

Forecasting, Scheduling, Performance Management