Senior Salesforce Business Analyst

Get to Know the Role This is a Salesforce Business Analyst (G4) role embedded within Grabs Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud Service Cloud and Experience Cloud. Beyond traditional BA responsibilities you will shape upstream demand guide understanding across partners and guide delivery through the full Salesforce lifecycle. You will work full-time onsite at our Bengaluru office reporting to the Commercial Systems BA Manager.

Get to Know the Team Grabber Technology Solutions (GTS) is the engine behind Grabs enterprise transformation. The Commercial Systems team leads platform delivery across Grabs commercial teams including GCS MEX and GFin. Our BAs are embedded into delivery squads but operate upstream shaping intake building partner confidence and promoting smooth execution by bridging strategy process and platform.

The Critical Tasks You Will Perform

• Engage with partners to translate requirements into scalable Salesforce solutions using interviews workshops use cases and workflow mapping.
• Create structured documentation including BRDs user stories process flows and functional specifications. Manage the backlog grooming process and contribute to prioritisation using impact-effort frameworks.
• Lead UAT and SIT readiness by partnering with QA business owners and developers. Guide execution of test scripts and ensure traceability back to requirements.
• Promote innovation and continuous improvement identifying design bottlenecks proposing automation opportunities and streamlining configurations to reduce technical debt.
• Manage configuration and solutioning tasks hands-on including flows validation rules security model reports dashboards record types and third-party tool integrations. Be the first escalation point for design decisions within a sprint Makes This Role Strategic :
• Upstream Demand Shaping : Work with teams and GTS BPs to intake frame and qualify new requests. Align requests to roadmap themes ensuring readiness for grooming T-shirt sizing and prioritisation cycles.
• Stakeholder Alignment & Comms : Facilitate agreement across team leads SMEs and technical leads. Ensure clear comms and traceable decisions surfacing trade-offs and managing delivery expectations.
• Cross-Programme Support : Collaborate on large-scale programmes like Sonic driving standardisation of sales processes account hierarchies and segment-based journeys. Connect our requirements to Salesforce features across countries and personas.
• Delivery Risk Ownership : Escalate unclear requirements integration mismatches or misaligned expectations early. Support SIT / UAT planning and hypercare transition in partnership with GTS and vendor teams.

Qualifications : Qualifications

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer :

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work : No

Employment Type : Full-time

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills

Experience : years

Vacancy : 1