Salesforce Business Analyst

Description : :

• Collaborate with business stakeholders to elicit, analyse, and document functional and non-functional requirements.
• Translate business requirements into detailed user stories, process flows, and acceptance criteria within Salesforce.
• Partner with Salesforce administrators, developers, and architects to design and implement effective CRM solutions.
• Conduct workshops, requirement-gathering sessions, and user acceptance testing (UAT).
• Analyse existing business processes and recommend improvements leveraging Salesforce capabilities.
• Create and maintain documentation, including BRD (Business Requirement Documents), FRD (Functional Requirement Documents), and system flow diagrams.
• Support change management activities, including training materials and end-user support.
• Act as a liaison between technical teams and business users throughout the project lifecycle.
• Ensure Salesforce configurations align with best practices and organisational objectives.

Requirements :

(ref : hirist.tech)