Develops and maintains win-win relationships and partnerships by being reliable and dependable.Communicates effectively between Indegene & client; participates in all calls and facilitates meetings with status updates and direction.Manages client expectations; anticipates client-side bottlenecks and proposes proactive solutions.Builds a strong network at the client location and promotes brand Indegene for cross-selling and upselling opportunities.Leads weekly review meetings with clients and manages top line through presales in collaboration with the sales team.Develops relationships with key stakeholders in client organizations to build Indegene's mindshare.Demonstrates ability to manage expectations with internal and external stakeholders for high client satisfaction.Assesses stakeholder reactions and adapts presentations accordingly.Effectively manages conflicts with stakeholders, creating win-win outcomes to maintain project focus.Operations Management :
- Proficient in handling day-to-day operations efficiently.
- Defines scope, estimates, plans, monitors, and reviews projects to closure as per client expectations.
- Understands financial and accounting principles and practices that affect operations.
- Follows financial procedures such as authority levels, approval processes, budgeting, monitoring, and reporting.
- Understands client requirements, communicates effort estimates effectively, and contributes to solution development and strategy formulation.
People Management & Team Development :
- Encourages employee growth through a supportive learning and development environment.
- Demonstrates experience in managing large teams.
- Shares experiences to help team members address aspirations, goals, and shortcomings.
- Provides honest, timely, and constructive feedback to drive individual development.
Problem Solving and Business Acumen :
- Understands problems from multiple dimensions and solves them in a timely manner with thorough implementation.
- Identifies and acts on financial drivers to enhance profitability, productivity, and market share.
- Continuously gathers information from clients and prospects to identify emerging needs and interpret insights meaningfully.
Must Have / Nice to Have :
- Qualification : MBA
- 6–10 years of experience in project management
- 5+ years of experience in a client-facing role
- Superior communication skills
- Proven track record of managing large teams
- Proficient in financial concepts
- Life sciences / pharma background is mandatory
- Experience dealing with multiple stakeholders and managing client expectations
- Strong initiative, interpersonal, and negotiation skills
- Passion for networking and tracking market trends to uncover business opportunities
- Structured thinking and strong articulation skills
- Ability to manage pressure and handle multiple stakeholders simultaneously
Skills Required
Client Management, Project Management, Financial Acumen, Team Leadership