Senior Solutions Engineer

WhatfixBengaluru, Republic Of India, IN

30+ days ago

Job description

Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.

“Hustle Mode ON” is the motto we live by.

Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
We're also winners of

What do you get to do?

Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

Lead technical discovery and prepare / deliver technical presentations explaining Whatfix products to prospects and customers

Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition

Successfully manage and execute technical proof of concepts (POCs), on-site or remote

Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.

Respond to functional and technical elements of RFIs / RFPs

Convey feature input and customer requirements to Product Management teams

Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles

Collaborate with sales teams to understand customer requirements and provide sales support

Respond to technical objections and articulate the value and return on investment delivered

Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs

Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Who would be a good fit for this role?

5+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience

Understanding of the fundamentals of front-end development

Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have

Bachelors in Computer Science or a related field is strongly preferred

Ability to forge strong, long-lasting relationships with senior executives

Ability to creatively explain and present complex concepts in an easy to understand manner

Solid technical background with understanding and / or hands-on experience in software development and web technologies

Experience with implementing software products or solutions for large enterprises

Understanding of high-performance software, SaaS

Excellent presentation, written and verbal communication skills to communicate professionally

Self-motivated with strong interpersonal and problem-solving skills

Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.

Domestic and occasionally international travel required

Highly Desired Skills

Familiarity with SaaS business models a plus

Shift Timings : EMEA

1 PM - 10 PM IST

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Solution Engineer • Bengaluru, Republic Of India, IN

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