Senior SAP Access Management (L2 Support)

Description GSPANN is hiring a Senior SAP Access Management (L2 Support) professional with 4–8 years of experience in providing technical support for SAP Access Control, IDM, IAG, and enterprise tools like Office 365 and Active Directory. The role focuses on resolving L2 incidents, managing access infrastructure, and supporting workplace technologies in a fast-paced environment.

Role and Responsibilities

• Deliver Level 2 (L2) technical support for SAP Access Management issues, resolving them promptly to minimize disruption to business operations.
• Administer and support SAP Access Control, SAP Identity Management (IDM), and SAP Identity and Access Governance (IAG) systems to ensure secure, compliant access across SAP applications.
• Troubleshoot Office 365 (O365) applications, managing user support, performance optimization, and configuration-related issues.
• Support workplace infrastructure, including printers, office devices, and general IT hardware, to maintain operational efficiency.
• Manage and maintain SharePoint environments, providing configuration support, issue resolution, and user guidance.
• Handle Active Directory (AD) operations, including user account management, permission assignments, and troubleshooting.
• Log, track, and resolve incidents and service requests efficiently, following standard support workflows.
• Apply deep technical knowledge to identify, analyze, and resolve complex IT issues across systems.
• Maintain clear and current documentation for all support processes, configurations, and standard operating procedures.
• Collaborate with cross-functional IT teams to escalate and resolve technical issues beyond initial scope.
• Conduct user training sessions on functionalities related to SAP Access Management, O365, SharePoint, and Active Directory.
• Communicate effectively with users and team members, using strong written and verbal skills to facilitate smooth support operations.

Skills and Experience