Infrastructure Operations Manager

Manager, Platform and Infrastructure

Summary

We are seeking a dynamic and experienced Manager, Platform and Infrastructure, who excels in leading people, maturing operational practices, and driving process excellence. This role requires a strong organizational mindset and a solid understanding of IT Service Management (ITSM) frameworks.

The successful candidate will be responsible for leading a team of network and cloud administrators, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across Centrilogic client portfolio. This includes driving operational excellence, maintaining strong customer relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

Job Duties

• Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
• Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
• Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
• Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
• Follow Centrilogic’s structured ITSM workflows for change management, incident response, and service requests.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
• Coordinate with Onshore Technical leaders for work allocation and technical direction
• Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
• Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
• Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
• Validate implementation results and ensure documentation is complete and accurate within ITSM systems.
• Utilize real time dashboards to balance out work across the team(s)
• Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.

Requirements

Qualifications

Location