Analytic Support Manager

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Job Details

Lead a team to provide at minimum the following Analytic Support related activities :

Triage and prioritize the Analytics Support team email inbox executing against requests that include :

End-user access requests to productionized tools and reports

End-user questions about training and information relating to data and reporting availability and systems

End-user questions about process and prioritization of requesting time and output from Business Intelligence Team

End-user data pull requests and questions

Addition of productionized self-serve report enhancements to appropriate backlog

Triage and prioritize the Pricing Operations Hypercare email inbox executing against requests that include :

Enquiries relating to pricing process and training

Enquiries relating to contract updates and rate sheet maintenance

Enquiries relating to core transactional system pricing functionality and re-directing to other teams when queries are not pricing-related

Triage and prioritize the Pricing Negotiation Support request queue in executing against requests where possible including those that fall within standard discounting guidelines

Triage and prioritize the Master Data Management email inbox executing against requests that include :

Assisting Data Stewards with the creation updating and deactivation of master data within the MDM system

Data Steward queries about data governance process and business rules

Assisting Data Quality team with Data Quality reporting and remediation

Triage and prioritize the general Pricing email inbox executing against requests that include :

End-user access requests to productionized tools and reports

End-user questions about training and information relating to pricing and discount policy

Pass all other requests into the relevant Pricing Team queue

Triage and prioritize the external reporting request queue maintained in executing against requests where possible such as :

End-user access requests to productionized tools and reports End-user questions about training and information relating to customer-reporting and pricing Creation of off-the-shelf reports using existing self-serve tools Preparation of materials for client review meetings

Develop and implement processes by which the community of central analytic teams can themselves petition the Analytic Support Team for assistance Develop and maintain internal resources such as FAQs and wikis to assist the business to self-serve analytic support wherever feasible reducing the ongoing demand on the Analytic Support team through increased efficiency.

Act as an expert on internal reporting & insight capabilities and resources for the wider business Serves as an active internal advocate for data-lead decision making providing training to team-members and associates where required Maintains and develops strong working relationships with business owners both within the analytic community and the wider business Champions continuous improvement in the creation and consumption of analytics within the business

Serves as a key leader of the analytic community feeding into the longer term strategy of the provision of insight and data to the business Keeps abreast of healthcare trends and competitor activity.

Coordinates ongoing IT activities to ensure data transmission solution availability and service levels within predetermined SLAs

Line manages Analytic Support team members responsible for their day-to-day oversight and direction setting as well as contributing to their ongoing development

Assists Enterprise Data & Analytics Leadership in setting the direction and defining the Data & Analytics strategy for the business.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Additional Job Description

Knowledge & Skills :

Strong decision making and prioritization essential

Strong stakeholder management essential

Excellent time-management and organizational skills essential

Maturity and poise required to manage team member(s) essential

Strong business acumen desired

Good skillset and experience with business intelligence tools capabilities and best practices beneficial (e.g. Power BI QlikSense Tableau)

Experience with relational databases (e.g. MSSQL) a plus

Knowledge of / Experience with Cloud Data Platforms such as Databricks is a plus.

Working Experience with Alteryx or similar tools is a plus

Strong knowledge of Microsoft Word PowerPoint and Outlook and Excel (expert) required

Personal Attributes and Disposition :

Leadership skills

Presentation skills

Collaboration

Conflict Resolution

Project Management Skills

People Management

Ability to handle a variety of tasks simultaneously

Ability to communicate effectively both orally and in writing

Excellent judgment and decision making skills

Strong interpersonal skills

Strong organizational skills; attention to detail

Willing to work extended hours as required

Coaching and Mentoring the team members

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

Requires a minimum 8 years overall IT experience out of which minimum of 2 years of managing / leading analytics support or similar teams.

Bachelors Degree in Computer Science Information Technology or any other related discipline or equivalent related experience.

Spine Mapping : M2

Priority : 2

Experience & Educational Requirements :

Bachelors Degree in Computer Science Information Technology or any other related discipline or equivalent related experience. 5 years of directly-related or relevant experience with 2 years in a managerial capacity preferably in client software solutions design or management of IT Operations.

Preferred Certifications :

Lean Six Sigma

Certified Information Systems Security Professional (CISSP)

ITIL ITSM Certifications

Project Management Professional (PMP) Certification

Skills & Knowledge : Behavioral Skills :

Coaching and Mentoring

Collaboration

Conflict Resolution

Critical Thinking

Detail Oriented

People Management

Presentation Skills

Technical Skills :

Enterprise IT Management

Data Management

Information Security Strategy

IT Infrastructure Management

Service Level Maintenance

Standard Operating Procedure Design

Tools Knowledge :

Microsoft Office Suite

Business Intelligence Tools like Tableau Power BI

CRM platforms such as SAP Salesforce

Spine Mapping : M2

Priority : 2

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : World Courier (Lithuania) UAB

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Required Experience :

Manager

Key Skills

Computer Hardware,Inventory Control,Developmental Disabilities Experience,Management Experience,Mobile Devices,Remote Access Software,Team Management,Operating Systems,Supervising Experience,Technical Support,Phone Etiquette,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1