Manager – corporate communications

Manager – Corporate Communications

ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Manager - Corporate Communications

Location : Mumbai

Department : Corporate Communications, Branding & Events

Reports To : Head – Corporate Communications, Branding & Events

JOB PURPOSE

We are seeking a dynamic and strategic Corporate Communications Manager to lead and manage internal and external communications initiatives tailored to a B2 B audience in the aviation services sector. This role plays a pivotal part in shaping AISATS’ narrative, showcasing the company’s service offerings, strengthening stakeholder relationships and driving engagement across internal and external audiences.

AISATS operates in a niche, operationally intensive environment where communication must be purposeful, professional and aligned with the expectations of airline partners, regulatory bodies and relevant stakeholders. The ideal candidate will understand the nuances of B2 B communication and be adept at crafting content that informs, engages and builds trust, without relying on mass-market appeal.

As part of the AISATS Corporate Communications, Branding & Events team, the candidate will be responsible for enhancing the company’s brand image, managing media relations / external communications, driving internal communications and ensuring consistent messaging across all platforms. This position is geared towards individuals whose interests lie in shaping AISATS’ communications strategy and content management capability.

KEY RESPONSIBILITIES

Strategic Communication Planning

• Develop and implement integrated communication strategies that support AISATS’ business goals, enhance brand reputation, and drive stakeholder engagement.
• Align all messaging with AISATS’ mission, values, and strategic priorities, ensuring consistency across internal and external channels.
• Identify communication opportunities around key business initiatives, change management and leadership visibility.
• Conduct periodic audits of communication effectiveness and recommend improvements based on feedback and performance metrics.
• Collaborate with senior leadership to shape narratives that reflect AISATS’ vision and position the company as a thought leader in the aviation services sector.

Internal & External Communications

Social Media Management & Content Creation

Crisis Communication and Reputation Management

Website Content & SEO

Branding :

EDUCATIONAL QUALIFICATIONS & SKILLS

EXPERIENCE

PERSONAL ETHICS