Key Responsibilities :
Strategic Leadership :
- Define and execute the overall integration strategy for the company's SaaS products.
- Lead the development of integration roadmaps, ensuring alignment with business goals and technical requirements.
- Collaborate with key stakeholders (Product, Engineering, Sales, Customer Success) to identify integration opportunities that enhance customer experience and business value.
Team Management and Development :
Lead, mentor, and manage a high-performing integration team supporting technical integration, API management, and related activities.Foster a collaborative environment to ensure team success in achieving both technical and business objectives.Integration Design and Execution :
Ensure integrations meet customer needs, adhere to best practices, and comply with security, data privacy, and regulatory standards.Customer Stakeholder Collaboration :
Work closely with customers, customer success teams, and sales teams to understand integration needs and ensure successful deployments.Manage complex customer integration projects and deliverables while ensuring satisfaction.Provide technical support and guidance for customer integration challenges.Continuous Improvement and Innovation :
Stay updated with the latest trends in integration technologies, SaaS architectures, and industry best practices.Champion innovation in integration technologies and propose new solutions to improve performance and scalability.Cross-Functional Collaboration :
Collaborate closely with Product Managers and Engineers to ensure integration requirements are considered in product development.Drive communication and coordination across teams for smooth integration releases and customer implementations.Requirements :
Proven experience in SaaS environments with deep understanding of integration technologies and best practices.Experience in the Supply Chain or Logistics domain.Strong attention to detail, quality, and compliance.Ability to succeed in dynamic, changing environments and rapidly assimilate new information.Capability to drive technical decisions and provide strategic guidance.Strong problem-solving, troubleshooting, and analytical skills.Excellent communication, presentation, and leadership skills.Knowledge of Supply Chain is a strong advantage.Skills Required
Api Integration, Cloud Services, Data Mapping, System Architecture