Assistant Operations Manager

Job Title : Assistant Manager - Last Mile Location : Vashi, Navi Mumbai

Department : Operations

Experience Required : 2–5 years

Employment Type : Full-time

Night Shift : 10pm to 6am

About the Role :

We are looking for a proactive and detail-oriented Assistant Last Mile Manager to support and execute last mile delivery operations in Mumbai. This role involves coordinating with delivery partners, tracking shipments in real-time, resolving exceptions, and ensuring seamless B2C deliveries . You’ll play a key role in maintaining high service levels, optimizing delivery timelines, and supporting customer satisfaction through efficient last-mile execution.

Key Responsibilities :

Coordinate daily last mile dispatches with 3PL partners and internal fleet teams

Monitor real-time delivery tracking and resolve delivery exceptions / escalations

Support route planning and suggest improvements based on ground realities

Ensure timely pickups and deliveries aligned with SLAs

Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers

Maintain daily MIS and assist in preparing delivery performance dashboards

Assist in field audits, hub visits, and vendor reviews when needed

Who You Are :

2–5 years of experience in last mile logistics, dispatch, or delivery operations

Experience in e-commerce, FMCG, or 3PL operations is preferred

Familiarity with GPS tracking systems, route optimization tools, and Excel

Strong communication skills and ability to manage on-ground teams and partners

Problem-solver with high attention to detail and ability to work under pressure