Product Lead Engineer - MEAN / MERN Stack

As a Product Technical Lead, you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform - BotPenguin.

This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders.

You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational :

• Lead technical architecture design and roadmap planning for BotPenguin's core platform.
• Work alongside the Product Manager to align product vision with technical execution.
• Collaborate with engineering teams to translate product requirements into scalable solutions.
• Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support.
• Implement and enforce technical best practices, coding guidelines, and documentation standards.
• Evaluate and integrate LLM models, AI agents, and automation tools as per evolving product needs.
• Ensure performance, security, and scalability of applications across global deployments.
• Support Customer Success and QA teams with technical issue resolution and RCA.
• Drive technical discussions, conduct code reviews, and ensure timely feature delivery.
• Foster a culture of continuous improvement, collaboration, and innovation within the tech team.
• Collaborate with the Product Team to plan and implement technical solutions for new features.
• Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs.
• Conduct code reviews to ensure adherence to best practices and coding standards.
• Develop backend APIs and integrate them with frontend applications.
• Conduct automated unit & integration testing to ensure high code quality.
• Document technical processes, APIs, and troubleshooting guides.
• Monitor system performance and suggest improvements to optimize efficiency.
• Assist the Customer Success Team in resolving technical challenges and enhancing user experience.
• Mentor junior engineers, providing guidance on best practices and career growth.
• Any other task relevant to the product that may be needed.

Requirements :

(ref : hirist.tech)