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Property Manager OR Mall Manager

Property Manager OR Mall Manager

ConfidentialAgra, India
11 days ago
Job description
  • Responsible for the overall operations and maintenance of the property in order to provide
  • customers with a comfortable environment and quality services and retailers with adequate facilities / support leading to customer satisfaction and enhanced consumption
  • Day to day / end to end mall operations
  • Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management
  • Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.
  • To attend sort out the complaint of customers and brand owners as well as shop owners.
  • Good team management
  • Good communication
  • Should have technical knowledge
  • Should be outspoken and have good interpersonal skill
  • Prepare an overall budget in coordination with Management for the Operations department
  • Ensure adherence to the budget assigned for the various activities / areas of operations (such as Engineering, Parking, House-keeping, Security etc.)
  • Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters.
  • Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers
  • Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e- newsletters from the website as required. Incorporate online activities with offline marketing promotions
  • Consumer PR - Day to day responsibility for all PR Customer, Tenant as well as Govt Agencies
  • Develop, understand and communicate relevant retail trends to include sales and footfall forecasting reporting and general issues
  • Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall.
  • Preparing the annual Marketing Plan, and ensuring that marketing objectives are achieved
  • Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications.
  • Develop and manage relationships with retailers, head office, suppliers, retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times.
  • Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record.
  • Preparing the monthly Power point presentation of all promotional activities, branding events taken place at the Mall in that respective month.
  • Develop and Implement SOP for each activity and then develop an affective MIS reporting
  • system.
  • Checking authorizing daily / weekly / monthly administrative expenses.
  • Checking authorizing bill of specialized services provided by outside agencies.
  • Checking approving materials requisitions for Entire Mall.
  • Follow up for CIVIL Works, Pre monsoon cleaning and other civil related works to be attended.
  • Parking Management Pay Park system for generating Revenue for Mall.
  • Follow up for Technical Works - lifts, HVAC, DG set, plumbing, carpentry etc
  • Record all complaints in complaint register resolve the same on priority basis.
  • Co-ordinate with Marketing, Accounts, Customer Service and Maintenance Team.
  • Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall.
  • Responsible for enhancing sale of retailers, Responsible for documentations tracking lease / re-lease of retail spaces, Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required
  • Ensure category brand mix are performing optimum
  • Networking with existing / potential retail fraternity / brokers / investors
  • Analyzing and evaluating ongoing Business Performance of tenants
  • Managing the business planning budgeting process
  • Timely and accurate reporting of Mall performance
  • Storefronts trends, Fit-out guidelines, Tenant Co-ordination
  • Creating framework for key Retail Events and Promotions
  • Executing Retail Events Promotions to exceed the expectation
  • Conduct Business Review Meetings
  • Key Areas :
  • Lease Coordination
  • Legal Coordination
  • Retail Design
  • Revenue Sales Maximization
  • Events, Promotions, Sponsorships
  • Retailer Relations
  • New Initiatives for Revenue Customer Delight
  • Lease Administration
  • Budgeting Finance
  • Business Review Meetings
  • General Duties
  • Retailer Communications

    • Qualifications

    • Knowledge of building systems and financial accounting
    • Operations or facility management experience at a senior level as part of a shopping centre or property management team
    • Simple valuation and investment principles
    • Technical and soft services contractor procurement and management
    • Understanding and application of risk management in the property environment
    • Can involve standing and walking

      • Additional Information

      Contact HR Number- 8392901272

      Mail Id - [HIDDEN TEXT]

      Skills Required

      Consumer PR, Retail Design, Budgeting, Online Marketing, Mis Reporting, Facility Management

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    Manager Manager • Agra, India

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