Customer Care Manager

2. Key actions and decisions (Long term and Short term)

Inflow increase and Channel Partner satisfaction

Monitor status of pending claims of CP and seek approvals as required on payment release

Implement / monitor and increase body shop conversions productivity and new initiations

Execute and monitor of customer connect initiatives with CP

Service Process & Marketing Oversight

Monitor analyse and act on improvement of service parameters.

Follow up with CP to ensure service marketing products targets achievement and distribution of dealer manpower incentive

Service Support Activities Management ( Technical Service Support Spares & Training)

Contribute for JIR (Joint Investigation Report) for proper feedback to plant and complaint resolution

Coordinate with RPM for parts availability and monitor VOR% at Channel Partners

Check and authorize part failure claims.

Service Activity - Corporate & Fleet customers

Coordinate with various stakeholders on closure of escalated corporate and fleet customer complaints

Monitor availability of SPOCs exclusive bays at workshops related to fleet customers

Monitor Key service parameters of 12 fleet cities and suggest action plan with the field team

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1