Assistant Account / Community Manager

Job description

Roles and Responsibilities

• Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
• Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
• Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
• Understand data and be able to interpret business logic.
• Renewals and expansions.
• Ensure that buildings are fully operational, and processes are running smoothly.
• End to end management of client relationship in respective centers.
• Extensive Team Management and Growth.
• Internal stakeholder management.

Skills & Qualification Required :

Skills Required

Hospitality, Team Management, Project Management, Business, Marketing