Head of Customer Success
Primesoft Incraipur, chattisgarh, in3 hours ago
Job descriptionDevelop and execute a top tier comprehensive customer success strategy for the Asia region to ensure 100% retention and referenceability of our Enterprise customers, in line with our Global Customer Success strategy. Define & track key metrics and performance indicators to measure customer success and satisfaction to regularly educate internal stakeholders, with support of the Customer Analytics team Drive continuous improvement initiatives to enhance the overall customer experience. Serve as the primary point of contact (including escalation) for customers in the Asia region, managing all interactions and service deliveries between company and the customer from start to ongoing operations. Oversee our Customer Success Management teams goals & deliverables for the Asia region, and help define individual CSM goals on an annual basis. Lead, mentor, inspire & professionally develop the regional team of Customer Success Quickplayers (~5-10 team members by Q1 2026) Foster a culture of collaboration, accountability, and customer-centricity within the team. Build and maintain strong relationships with key customer stakeholders, acting as their primary point of contact for escalations and strategic discussions. Proactively engage our customers by staying curious about their evolving business needs, challenges, and goals. Aiding in your alignment of our services to provide those customers with the best possible industry leading solutions. Anticipate and address customer concerns or issues timely and effectively. Oversee the onboarding process for new customers in partnership with our Customer Product organization,, ensuring a smooth transition and successful implementation of products and / or services. Provide ongoing support and guidance to customers to drive value realization and ROI. Advocate within company for customers within our Engineering, Product, and Sales teams, inclusive of product enhancements and improvements. Collaborate closely with Sales, Product, and Marketing teams to align Customer Success initiatives with our business objectives. Build robust relationships with key stakeholders, such as product heads and engineering leaders, external technology partners, lending to seamless communication & coordination throughout the customer lifecycle. Manage the timely, high-quality, and budget-compliant delivery of major development projects, including program management, reporting, and planning. Monitor key performance metrics related to customer success, including customer satisfaction data, retention rates, and upsell / cross-sell opportunities for the region Continuously oversee service delivery and quality, identifying opportunities for improvement, and conducting regular performance evaluations both internally and with our customers. Analyze data and trends to identify areas for improvement and develop actionable insights. Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities. 10+ years of progressive experience in similar roles. Preferably in the Sports and Entertainment space. Strong leadership skills with proven ability to inspire and motivate teams to achieve excellence. Excellent communication, presentation, and interpersonal skills. Strategic thinker with a customer-focused mindset and a track record of driving positive outcomes. Functional expertise : Consulting, Sales, Digital, Service Operations, Program Management, Engineering, Operations, Software Development, Agile and DevOps. Industry Expertise : Media & Entertainment, Tech, PayTV, Online. Proficiency in customer relationship management (CRM) tools and customer success platforms. Analytical mindset with the ability to interpret data and generate actionable insights. Demonstrated ability to thrive in a global fast-paced, dynamic environment and manage multiple priorities effectively. Education : Masters (or equivalent) in Engineering / Computer Sciences / Business
About us-
A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others.
About the role :
We are looking for a Head of Asia - Customer Success who is passionate about creating amazing customer experiences and delivering innovative products to some of the leading media, sports and entertainment brands globally.
This role is ideal for leaders who have demonstrated exceptional impact in customer success, software delivery and account management and who are excited to help scale a growth-stage company in the media and entertainment space. Our senior executives inspire their teams through a servant-leader mindset, deep functional and industry expertise, and laser-sharp focus on customer outcomes.
This role reports directly to the Global Head of Customer Success & Analytics.
Mindset is the most important qualification criteria, so we want to start there :
- Focus on Impact! You have a strong sense of accountability, problem solving, leaning in and doing "what it takes” even if outside your direct responsibilities in order to have a positive impact for our customers, our team.
- Stay Curious! Defined as always striving to learn and explore new things, and seeking out root causes & interdependencies. Continuous learning and improvement is your catchphrase.
- Be Supportive! You understand and perpetuate the importance of collaboration. Known to help your peers succeed, build trusting relationships, putting customers and the broader team's interests first.
- Speak Up! You have an obligation to dissent and let your voice be heard; believing that blameless interactions are best used to help you & your colleagues grow.
Develop and Execute a Customer Success Strategy :
Team Leadership and Development :
Customer Relationship Management :
Customer Onboarding and Training :
Cross-Functional Collaboration :
Performance Monitoring and Reporting :
Experience & Qualifications :
Create a job alert for this search
Head Of Customer • raipur, chattisgarh, in
Related jobs
)
- Promoted
- New!
Customer Success Project Manager - Interiors
LivspaceRaipur, Republic Of India, IN The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope.
They will also effectively monitor and present proj...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Customer Success Executive
Linz TechnologiesRaipur, Chhattisgarh, India Job Description We are looking for a Customer Success Executive to join our team and act as the primary point of contact for our clients.
The ideal candidate will ensure a smooth onboarding experien...Show moreLast updated: 10 hours ago
- Promoted
- New!
Head of Product Management
Mount Talent Consulting Pvt Ltd.raipur, chattisgarh, in We’re Hiring | Head of Product – Core Banking (18–23 Years).We’re looking for a highly seasoned Product Leader with deep expertise in Core Banking Systems to join a top-tier software product compan...Show moreLast updated: 15 hours ago
- Promoted
- New!
Head Of Operations
OpenCV UniversityRaipur, Republic Of India, IN OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning.
We are creating the world's best resources for learn...Show moreLast updated: 20 hours ago
- Promoted
- New!
Partner Success Manager
RecroRaipur, Republic Of India, IN Designation - Partner success manager.Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore).Develop and implement strategic plans for anyone / multiple of the services functions -...Show moreLast updated: 20 hours ago
- Promoted
- New!
Head of Cloud Service Management
The Premier Consultants ( Recruitment Company )raipur, chattisgarh, in Hiring for an IT US based Company.Job Title : Head of Cloud Service Management.Department : Cloud Operations Infrastructure.
Bachelor’s or master’s degree in computer science, Information Systems, or ...Show moreLast updated: 3 hours ago
- Promoted
- New!
Customer Success Manager
Gleantapraipur, chattisgarh, in Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 15 hours ago
- Promoted
Customer Success Operations Intern
Qapitaraipur, chattisgarh, in Qapita is a Series B equity management platform for startups and listed companies.Qapita supports over 2,000 clients across Asia, ANZ and the US, while engaging their investors and over 350,000 emp...Show moreLast updated: 1 day ago
- Promoted
AVP Customer Success & Operations
TalentGumraipur, chattisgarh, in TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 1 day ago
- Promoted
- New!
Head Of Customer Success
OrbitalRaipur, Republic Of India, IN We’re Orbital — one of the fastest-growing sales AI startups.Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams.
M in funding from Silicon Valley investors, ...Show moreLast updated: 20 hours ago
- Promoted
Director – Career Development Cell (CDC)
Rungta College of Engineering & Technology Kohka-Kurud BhilaiDurg, Chhattisgarh, India Rungta International Skills University, Bhilai, Chhattisgarh.Rungta International Skills University.NAAC ‘A’-graded, innovation-driven institution — is looking for a visionary and results-oriented ...Show moreLast updated: 8 days ago
- Promoted
Head of Client Servicing (Events Industry)
Wishmakersraipur, chattisgarh, in Wishmakers is a creative agency specializing in brand campaigns, live events, exhibitions, and activations—all designed to tell powerful stories and help brands connect meaningfully with audiences....Show moreLast updated: 1 day ago
- Promoted
- New!
B2B SaaS - PLG Customer Success Specialist
Flowace.airaipur, chattisgarh, in PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 15 hours ago
- Promoted
- New!
Chief Manager – Customer Service (Strategy & Analytics)
Axis Max Life Insurance Limitedraipur, chattisgarh, in This role will primarily be responsible for the following areas : .Provide analytical and strategic support to the team by tracking and reviewing important KPI’s (complaints, freelook cancellations e...Show moreLast updated: 15 hours ago
- Promoted
- New!
Customer Success Manager
Total CollectR Virtual Collector & Debt Negotiatorraipur, chattisgarh, in We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up.
That means we're looking for build...Show moreLast updated: 3 hours ago
- Promoted
Head of Customer Success
OrbitalRaipur, Chhattisgarh, India About Us We’re Orbital — one of the fastest-growing sales AI startups.Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams.
M in funding from Silicon Valley in...Show moreLast updated: 1 day ago
- Promoted
- New!
Client Success Manager
PetpoojaRaipur, Republic Of India, IN Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS).Generate leads through cold calling, field visits, and market references.
.Build and nurture strong r...Show moreLast updated: less than 1 hour ago
- Promoted
Customer Relationship Management Manager
Shri Ashutosh Engineering IndustriesRaipur, Chhattisgarh, India Making sure all the leads of the clients after placing orders are met.Ensuring your existing clients are satisfied through after-sales service.
Always ask them for true feedback.Servicing the client...Show moreLast updated: 11 days ago