ServiceNow Lead Developer (Discovery and Service Mapping)

Alcor Solutions is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB / CSDM, and integrations . This role requires both hands-on technical delivery and leadership in guiding junior developers and peers .

What You’ll Do

You will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations . The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations.

Key Responsibilities :

Discovery & Service Mapping

Lead the implementation and optimization of ServiceNow Discovery and Service Mapping.

Create and troubleshoot patterns and probes for complex infrastructure components.

Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment.

Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules.

Design and maintain Service Maps to support operational, change, and impact analysis.

Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity.

CMDB & CSDM Governance

Ensure CMDB integrity by designing and implementing CMDB governance processes.

Align CMDB with CSDM standards for service modelling and impact analysis.

Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps.

Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy.

Integration & Automation

Implementation experience of Agent Client Collector (ACC)

Experience of REST integrations, PowerShell, and JavaScript for automation and workflows.

Leadership & Collaboration :

Provide technical leadership and guidance to ServiceNow developers.

Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team.

Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams).

Participate in Agile ceremonies and ensure sprint deliverables are met with high quality.

Required Experience & Skills :

7+ years of ServiceNow development and implementation experience.

Strong expertise in :

ServiceNow Discovery & Service Mapping (pattern design & troubleshooting).

CMDB / CSDM frameworks and governance.

MID Server architecture and troubleshooting.

Service Graph Connectors, IRE Rules, and Transform Maps.

REST / SOAP integrations, JavaScript, and PowerShell scripting.

Agent Client Collector (ACC).

Solid understanding of network communication protocols, credential management, firewalls, and security models.

Experience with Cloud Discovery, Tag Governance, and CMDB optimization.

Experience in Agile / Scrum delivery environments.

Excellent problem-solving and troubleshooting skills.

Preferred Qualifications :

ServiceNow Certified Implementation Specialist – Discovery and Service Mapping.

ServiceNow Certified Application Developer / System Administrator.