Mosaic Wellness - Client Servicing Role - Influencer / Creator & Community Management

Client Servicing Role - Influencer / Creator & Community Management

Location : Andheri, Mumbai (WFO).

Reports to : Category Director (OWN).

Why This Role Exists :

Turn OWNs mission into a living community of OWNers that learns together, shares proof, and advocates by choice, not coupons.

Youll build and run high-signal WhatsApp / Instagram / YouTube communities converting curiosity confidence advocacy while keeping our brands positioning, tone of voice, and objective proof in the front and center.

What Is This Role Expected To Drive :

• Community activation : Launch or consolidate 3 to 5 high-intent cohorts and own and drive an aligned weekly engagement rate.
• Community design & cadence : Segment & stand up WhatsApp Communities / broadcast lists with consent and IG / YT comment communities; set content calendar and cadences.
• Drive Community Engagement : Create real / virtual sessions that scale via replay / carousel summaries.
• Editorial & programming : Execute content that aligns with the brand's principles of Educate, Participate, and Prove in partnership with the Brand-Category Team.
• Creator management : Source / manage nutritionists, trainers, doctors, recipe / runners / parents; negotiate deliverables; enforce no codes / no hype, proof-first mentions.
• Moderation and Trust : Set community guidelines, escalation paths, and corrections protocol; control tone and conversations; uphold tone (plain / precise / human); ensure no false claims and avoid medical advice or consultations.
• Insights and Measurement : Track cohort growth, engagement, topic heatmaps, sentiment, and advocacy actions (shares, referrals, UGC generated); consolidate consumer insights into PDP content; feed product / content briefs back to teams (taste feedback, pack clarity, needed formats, etc.

Must-have skills & experience :

Nice-to-have :

Locations : 2-4.

Mumbai.

Full-Time.

(ref : iimjobs.com)