Client Servicing Executive / Manager

Client Servicing : Manager / Executive Role

• Client Relationship Management : Serve as the main point of contact for clients, fostering long-term strategic relationships (Manager : often focusing on key accounts). Understand objectives and brand guidelines, ensuring high client satisfaction and prompt issue resolution.
• Project Leadership & Coordination : (Manager : Lead the project team; Executive : Execute tasks). Translate briefs into actionable plans. Coordinate strictly with creative, production, and operations teams to ensure seamless delivery of events and campaigns on time and budget.
• Financial Oversight & Planning : Prepare detailed proposals, secure cost estimates, and manage project profitability. (Manager : Oversee overall budget; Executive : Assist with invoicing / documentation). Ensure adherence to all financial and quality standards.
• Business Growth : Proactively identify and secure upselling / cross-selling opportunities within existing accounts. (Manager : Lead pitches and contribute to business strategy).
• Key Skills : Requires strong communication, presentation, and organizational skills. Must be proficient in MS Office and have proven experience in an agency, marketing, or event management environment.