Manager - Professional Services
BQE Softwaremeerut, uttar pradesh, in22 days ago
Job descriptionReview documentation, specifications, and processes to ensure consistent quality and compliance with BQE standards. Monitor key delivery metrics (utilization, CSAT, turnaround time, project completion) and drive continuous improvement. Identify inefficiencies, optimize workflows, and standardize best practices across data migration, reporting, and escalations. Lead and mentor a team of Professional Services Consultants, providing guidance on customer engagement, problem-solving, and service delivery. Allocate work, monitor progress, and ensure timely resolution of customer requirements, escalations, and deliverables. Conduct reviews, provide coaching, and drive skill development across communication, analytics, and product expertise. Support customers with strategic planning, providing insights on growth opportunities and process enhancements. Collaborate with cross-functional teams (Customer Success, Product, Development, and Business Intelligence teams) to resolve complex client needs and relay product feedback. Stay updated on industry trends, SaaS delivery practices, and emerging customer needs to strengthen BQE’s service model. Oversee multiple projects to ensure they are delivered on time, within budget, and aligned to client goals. Guide the adoption of new processes and technologies by supporting customers through implementation and change management. Prepare and review reports, presentations, and recommendations for both internal and customer stakeholders. 10-12 years of total experience in Solution Delivery, Professional Services, Technology Consulting, or Customer Success. Minimum 5 years of people management experience. Proven experience with SaaS implementations, data migration, and report customization (SSRS, SQL, Excel advanced features). Strong client management and communication skills, including handling escalations. Background in software / IT services, particularly involving customization, integrations, or development work, with exposure to client-facing solution delivery. Hands-on experience with Zendesk or equivalent customer support platforms (such as Freshdesk, ServiceNow, Salesforce Service Cloud, Zoho Desk, or Jira Service Management). Strong analytical and problem-solving mindset, with ability to simplify complex issues. Bachelor’s degree in computer science, Engineering, Information Systems, or related field. Background in software / IT services, particularly involving customization, integrations, or development-focused Certifications in Project Management or Consulting. Experience managing global clients and distributed teams across multiple time zones Exposure to change management and driving adoption of new processes. Demonstrated ability to link technical delivery to business value. Prior experience in professional services for SaaS / enterprise software firms. Strong presentation and stakeholder management skills for senior client interactions. Experience with reporting & analytics tools beyond SSRS / SQL / Excel (e.g., Power BI, Tableau).
Role Overview
We are seeking an experienced professional to join us as Manager – Professional Services , leading a team that delivers data migration, report customization, and client success. The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also demonstrating the vision to scale processes and drive long-term service excellence. This role combines operational oversight with strategic input, ensuring day-to-day delivery while laying the foundation for future growth.
About Us
BQE Software is a global leader in SaaS solutions for professional services firms. Our flagship platform, BQE CORE , is an all-in-one solution for project management, billing, accounting, HR, and business intelligence. CORE empowers firms to streamline operations, improve profitability, and deliver better client outcomes. With a robust customer base, BQE continues to innovate and grow, adapting to the evolving needs of our customers and industries worldwide.
Key Responsibilities
Customer Engagement & Relationship Management
- Oversee customer interactions (via email, Zoom, Zendesk, and other platforms) to ensure smooth transitions, accurate requirement gathering, and clear communication.
- Build and maintain strong client relationships, serving as a trusted advisor for escalated or strategic engagements.
- Ensure customers receive effective training, guidance, and change management support during implementations.
Operational Excellence
Team Leadership
Strategic Input & Collaboration
Project & Change Management
Must Have Skills
Preferred Skills
Create a job alert for this search
Service Manager • meerut, uttar pradesh, in
Related jobs
- Promoted
Professional Services Manager
Tuebora IncDelhi, India We are looking to add to our team a Professional Services Manager who will have a strong background in managing IAM Projects / Hybrid Cloud Solutions from start to finish.In this role, you will man...Show moreLast updated: 27 days ago
- Promoted
Principal Professional Services Engineer
Palo Alto Networksdelhi, delhi, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Professional Services Delivery Manager
ConfidentialNoida Design, develop, code and test software systems, or applications for software.Collaborate with developers, interaction and visual designers, and business stakeholders to deliver responsive user exp...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Client Servicing
Seventy Event Media GroupDelhi, India The Job : Being the face of the company and being responsible for planning, managing, and executing a wide variety of events ranging from media drives, employee meets, dealer conferences, festivals...Show moreLast updated: 27 days ago
- Promoted
Zonal Manager
MakeMyTripMeerut, IN The Hotels business at MakeMyTrip is one of the largest and fastest-growing verticals within the organization, driving exceptional travel experiences for millions of customers every year.With a str...Show moreLast updated: 11 days ago
- Promoted
Manager - Professional Services
BQE Softwaredelhi, delhi, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 22 days ago
- Promoted
Client Services Manager
ConfidentialDelhi, India Develop and nurture favorable business relationship with clients.Work with clients to develop event marketing and.Understand client brief and develop event strategies that align with.Gather researc...Show moreLast updated: 30+ days ago
- Promoted
Director- Professional Services
ConfidentialNoida Lead, hire, evaluate, retain, and train staff in IT Service Desk and Managed Services operations.Direct a customer-focused team and ensure delivery of 24x7 managed services engagements.Collaborate ...Show moreLast updated: 4 days ago
- Promoted
Managed Services Manager
ConfidentialNoida, India SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience.The SourceFuse Managed Services practice works with customers to ensure their business-critical applicatio...Show moreLast updated: 4 days ago
- Promoted
Senior Client Services Manager
ConfidentialNoida, India We are looking for a Client Servicing Manager who thrives on creativity, clarity and who likes working beyond client briefs.
Creative Capabilities : Brainstorming with copywriters & art team to bring...Show moreLast updated: 4 days ago
- Promoted
Service Manager - RAD
ConfidentialDelhi, India At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility.We're doing...Show moreLast updated: 4 days ago
- Promoted
Associate Manager, Professional Services Consulting
ConfidentialNoida Lead end-to-end delivery of HCM / WFM implementations with a focus on UKG Pro (Core HR, Payroll, Talent, Time, etc.Serve as a primary point of contact for clients during the implementation lifecycle....Show moreLast updated: 30+ days ago
- Promoted
Program Service Manager (Tour Leader Manager)
Grand Circle CorporationNew Delhi, Delhi, India Grand Circle, as the largest US Direct Marketer for Travel to Americans 50 plus, has mission to change people’s lives through exciting & adventurous travel opportunities that focus on learning & di...Show moreLast updated: 30+ days ago
- Promoted
Professional Services Consultant NGFW || On-site
ConfidentialNoida Ensure client needs are met and deliverables produced on time according to specified project deliverables / scope.Assist the customer to deploy, optimize and operationalize our NGFW security solution...Show moreLast updated: 4 days ago
- Promoted
Senior Investment Professional
SLKMeerut, IN Job Description – Senior Investment Professional.Senior Investment Professional.Remote work based in India (Full-Time).SLK is a specialist climate change and healthcare advisory firm dedicated to a...Show moreLast updated: 18 days ago
- Promoted
Senior Manager - Strategic Partnership
GEDU ServicesMeerut, IN Partnership Development & Management.Identify, initiate, and formalize partnerships with Indian colleges and universities.
Negotiate MoUs and articulation agreements for student progression, twinnin...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager - Captive Insurance
Selections HR Services Private LimitedMeerut, IN Finance & Accounting professional.Lead and manage a large team delivering middle-office services across Accounting, Treasury, Risk & Compliance.
Oversee and review management accounts, financial sta...Show moreLast updated: 18 hours ago
- Promoted
- New!
Partner Relationship Manager
Parrot CTFsMeerut, IN Parrot CTFs offers modern cybersecurity training and enterprise-grade consulting through a robust Capture the Flag (CTF) platform.
With over 150 real-world challenges and specialized tracks in areas...Show moreLast updated: 18 hours ago