Associate Manager, Professional Services Consulting

Key Responsibilities :

• Lead end-to-end delivery of HCM / WFM implementations with a focus on UKG Pro (Core HR, Payroll, Talent, Time, etc.).
• Serve as a primary point of contact for clients during the implementation lifecycle.
• Manage a team of consultants, providing direction, mentorship, and performance oversight.
• Oversee project timelines, resource planning, risk management, and quality assurance.
• Collaborate with cross-functional teams (Product, Sales, Support) to ensure project success.
• Support pre-sales efforts, including scoping, estimating, and solution design.
• Ensure delivery meets or exceeds client expectations and contractual obligations.
• Drive continuous improvement in delivery processes and consulting methodologies.
• Monitor and report on key metrics including utilization, CSAT, and delivery KPIs.
• Provide domain leadership in HCM and WFM best practices, especially within the UKG ecosystem.

Qualifications : Required :

Preferred :

Key Skills :

Skills Required

smartsheet , Jira, Ms Project, Problem Solving, Project Management, Scrum