Consultant - IT Service desk Job

Job Description

ROLE AND RESPONSIBILITIES :

Mandarin+English speaking candidate needed

• Primary contact point for end users via phone / Chat / self-service tickets.
• Qualify and Open tickets for remediation of events.
• Triage Tickets to respective teams.
• Regular update and follow up on tickets in the queue
• Follow up tickets till closure.
• Ability to manage a variety of technically complicated tasks effectively
• Experience in Remote support and troubleshooting skills.
• Understanding of Basics Hardware accessories / devices and peripherals
• Should be flexible for rotational shifts
• Excellent oral and written communications skills
• Exposure in practicing ITIL standards for Infrastructure management

DESIRABLE SKILLS :

Required Technical / Functional Competencies

PRIMARY SKILLS :

Resource should speak Mandarin.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Required Behavioral Competencies

Accountability :

Agility :

Collaboration :

Customer Focus :

Communication :

Drives Results :

Certifications

Service Desk : MD-101 (6 months post hiring), ITIL V4 FoundationMicrosoft MD-102 : Endpoint Administrator At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles