Service Desk Engineer

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption.

Key Responsibilities :

• Troubleshooting hardware, software, network, and system issues.
• Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
• Installing and configuring new hardware and software.
• User account management , such as password resets and access control (often via Active Directory).
• Documenting problems and solutions in knowledge bases.
• Escalating complex issues to higher-level IT staff.

Common Skills :

Career Path :