Senior Service Manager I

You will also be tasked with the following additional responsibilities :

• Ensure compliant operation of PS net and maintain agreed Service Levels (SLA) for all services in the Service Catalogue
• Responsible for maintaining, operating, and optimizing ITIL processes
• Also oversees change control, configuration management, and ensures PS net availability meets agreed levels for Network and Critical Services
• Additionally, responsible for lifecycle management overview, documentation, and year wheel activities planning for PS net systems
• Ensure continued and improved overall user satisfaction with PSnet systems
• Ensure a compliant platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers
• Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms
• Manage and liaise with the IT Infrastructure IT System vendors providing system management support across PSnet
• Serve as a SPOC during External and Internal audits for PS net IT Infrastructure Services in PS IT

Qualifications

• Masters degree or bachelors degree in software engineering, Computer Science, Business Administration, or a related field
• 10+ years of overall IT experience, with relevant 5 years of experience in IT systems management in a large organization
• Proven track record in managing end-to-end systems and applications, including incident, problem, and change management
• GxP / pharmaceutical industry experience is essential
• Extensive experience in system validation, compliance, and IT system audits is a must
• Skilled in stakeholder and vendor management, excellent communication and presentation, adept at coaching and knowledge sharing
• Good Knowledge in Agile framework or waterfall model is preferred
• Good understanding of IT infrastructure components and services

Skills Required

Presentation Skills, Communication Skills, Compliance, Management, System Audit