Role & responsibilities
- Understanding partners' business use case.
- Describing Banking products to partners. (Presales / Post sales calls for clients).
- Product demo / docs walkthrough.
- Handling partner tech queries on email, live chat & calls.
- Handling / debugging merchants Integration issues. (All Kaleidofin products including SFTP set-up, APIs, SDKs etc. etc.)
- Owning the support documentation initatite & ensure that integration documentation
Preferred candidate profile
4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.FinTech experience is a must.To explain complex information in simple, clear terms to non-IT personnel.Additional skills required : -Ability to deal with complex issues.Logical thinkerGood Analytical and Problem solving skillsPerks and benefits
Be a part of a well-funded, high growth insurtech startup.Opportunity to create large scale impact.Competitive market salary.Health insuranceFlexible and fun work environment.Skills Required
Api Integration, fintech , Client Handling, Presales, Sdk, Sftp, Technical Support