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CC33 Global LimitedIndia5 days ago
Job descriptionExperience in first-line and second-line IT support roles. Familiarity with Postfix, Office 365, Windows Server, and Linux. Basic networking knowledge (DNS, DHCP, routing). Strong troubleshooting and problem-solving skills. Excellent written and verbal communication. Experience with ticketing systems (ServiceNow, Jira, Zendesk). Exposure to 3rd-line escalations or advanced system administration. Scripting skills (PowerShell, Bash, Python) for automation.
Job Title : Support Engineer (1st & 2nd Line)
Location : Bangalore, India
About Us :
At CC33 Global, part of the iCXperience & I-BPO Group, we are setting up our Technology and Software Development Hub in Bangalore as a strategic pillar in our global digital transformation. With 25+ years in customer and patient experience management, we’re driving the future of intelligent automation and real-time engagement.
Key Responsibilities :
- Handle first-line and second-line IT support tickets for internal users.
- Resolve issues across Postfix, Office 365, Windows Server, and Linux.
- Assist with onboarding and offboarding users, including account setup and permissions.
- Collaborate with 3rd-line engineers on escalated issues.
- Document solutions and maintain knowledge base articles to improve team efficiency.
- Monitor systems and respond to alerts or outages as needed.
Requirements :
Desirable :
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