This job offer is not available in your country.
3 Days Left : Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia9 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • India
Related jobs
- Promoted
Customer Relationship Management Manager
Self-employedIndia Full-time / Part-time / Contract] Company Overview : Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients.We aim to drive...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Specialist
LiciousIndia We are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends.
We pride ourselves on being India’s most su...Show moreLast updated: 3 days ago
- Promoted
Customer Relationship Management Specialist
HouseEazyIndia We are looking for an AM / Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring...Show moreLast updated: 17 days ago
- Promoted
Customer Relations Manager
Hubtown LimitedIndia Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 3 days ago
- Promoted
Relationship Manager - Mid Corporate
ConfidentialNagpur Lead efforts to acquire new clients in the mid corporate sector, identifying prospects, and converting them into valuable business relationships.
Client Relationship Management : .Build and maintain s...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Specialist
ZafifyIndia The ideal candidate will possess strong sales, interpersonal and organizational skills.They should be comfortable with multitasking and be able to budget their resources in order to meet the assign...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Business Analyst
Green HR SolutionsIndia, India Hiring For USA based Multinational Company.We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team.
In this role, you will serve as a bridge between business stakeh...Show moreLast updated: 14 days ago
- Promoted
Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia Position : Customer Relationship Manager.Experience : Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Strong ...Show moreLast updated: 30+ days ago
- Promoted
- New!
3 Days Left! Sales Account Manager
Black BoxNagpur, Maharashtra, India Summary : The Sales Account Manager is responsible for building and managing a portfolio of IT infrastructure and managed services clients.
The ideal candidate will have a proven track record of suc...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ Urgent Search : Customer Relationship Management Specialist
ZafifyIndia The ideal candidate will possess strong sales, interpersonal and organizational skills.They should be comfortable with multitasking and be able to budget their resources in order to meet the assign...Show moreLast updated: 1 hour ago
- Promoted
▷ Apply in 3 Minutes! Preferred Relationship Manager
Anand Rathi Share and Stock Brokers LtdIndia The Relationship Manager is the ultimate face of the business as (s) he is going to be the final point of contact with the client.
S) He would be responsible for acquiring High Net Worth relationshi...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Manager
Cornet Hiring SolutionsIndia We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales.
You’ll be the first point of contact for...Show moreLast updated: 3 days ago
- Promoted
- New!
▷ (3 Days Left) Customer Relationship Management Specialist
HouseEazyIndia We are looking for an AM / Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ Apply in 3 Minutes! Relationship Manager - Mutual Funds Investment Services
Wealth Premier FinservIndia Title – Relationship Manager – Mutual Fund Investment Services.Qualification Required– Graduates & NISM VA or CFP.Existing Customers – Relationships Mapped.
Responsible for managing relationships wi...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ 15h Left : Customer Relations Manager
Hubtown LimitedIndia Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 1 hour ago
- Promoted
- New!
▷ 3 Days Left : Customer Relationship Management Manager
Limelight Lab Grown DiamondsIndia Position : Customer Relationship Manager.Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Strong command of CR...Show moreLast updated: 1 hour ago
- Promoted
Customer Relationship Management Executive
NeobuildVentures #Mana Projects pvt ltdIndia Company Description NeoBuild is a strategic collaboration between two industry pioneers—Mana Projects and Skanda Developers, united by a shared vision to create sustainable, future-ready communitie...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Specialist
Ajmera Realty & Infra India Ltd.India New Booking / welcome process-Documentation - Agreement registration - Answering customer queries and co ordinating with Legal dept for documentation.
Ensure Customer Satisfaction & service quality.A...Show moreLast updated: 3 days ago
- Promoted
Customer Relationship Manager - Lubricants
ConfidentialIndia Bachelor's degree in a relevant field (e.Engineering, Business administration).Excellent communication and interpersonal skills.
Knowledge of lubricants (Grease & Oil) and their applications.Activel...Show moreLast updated: 28 days ago
- Promoted
Relationship Manager
TPIndia This is regarding an upcoming launch of our dedicated HNI(high net worth individual) desk, designed to cater to our new base of affluent cardholders.
In line with this initiative, we are looking to ...Show moreLast updated: 3 days ago