Talent.com
This job offer is not available in your country.
▷ Apply in 3 Minutes : Director of Operations Excellence (PMO)

▷ Apply in 3 Minutes : Director of Operations Excellence (PMO)

Randstad EnterpriseBengaluru, Karnataka, India
18 days ago
Job description

Roles and responsibilities :

Operational Rigor and Continuous Improvement :

  • Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
  • Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
  • Conduct thorough root cause analysis by gathering information from operational leads and support teams.
  • Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
  • Develop and implement strategies to address identified operational challenges, driving continuous improvement.
  • Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.
  • Key driver of innovation management
  • Drives and tracks global productivity / efficiency gain and cost savings efforts.

Project Leadership and People Management :

  • Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
  • Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
  • Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
  • Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.
  • Stakeholder Management :

  • Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
  • Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
  • Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.
  • Basic qualifications :

  • Business related postgraduate qualification or equivalent relevant business
  • 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO / BPO Preferred
  • 5+ years of experience managing and directing professional PMO / OpEx teams within a client service role
  • LEAN Six Sigma Certified (Black Belt+ Preferred)
  • Preferred qualifications include :

  • MBA preferred in related field
  • Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO / RPO environment.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Strong organizational and time-management skill
  • Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
  • Create a job alert for this search

    Operation • Bengaluru, Karnataka, India

    Related jobs
    • Promoted
    Director of Operations Excellence (PMO)

    Director of Operations Excellence (PMO)

    Randstad EnterpriseBengaluru, Karnataka, India
    Operational Rigor and Continuous Improvement : .Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operationa...Show moreLast updated: 30+ days ago
    • Promoted
    ▷ Only 24h Left! Director of Operations Excellence (PMO)

    ▷ Only 24h Left! Director of Operations Excellence (PMO)

    Randstad EnterpriseBengaluru, Karnataka, India
    Roles and responsibilities : Operational Rigor and Continuous Improvement : - Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs...Show moreLast updated: 10 days ago
    • Promoted
    Senior Manager - MES

    Senior Manager - MES

    Exide Energy Solutions LtdDevanahalli, Karnataka, India
    Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery p...Show moreLast updated: 30+ days ago
    • Promoted
    Guidewire Policycenter dveloper

    Guidewire Policycenter dveloper

    PwC Acceleration Center IndiaBangalore Rural, Karnataka, India
    Minimum of 4 to 10 years of experience.Role : Policy Center Configuration developer.Willingness to work Second Shift (2 pm IST to 11 pm IST) to support US based clients. Demonstrates abilities soluti...Show moreLast updated: 5 days ago
    Director of Strategy & Operations

    Director of Strategy & Operations

    Elevation CapitalBengaluru, KA, IN
    Quick Apply
    This role is with one of our portfolio companies.We’re looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams,...Show moreLast updated: 3 days ago
    • Promoted
    VP Operations – USA BPO / Outsourcing Services

    VP Operations – USA BPO / Outsourcing Services

    Confidential HiresBangalore, IN
    You are currently working as a Director / VP of Operations for a high margin service business that can be easily replicated with a proven US Client Sales strategy and a service delivery team based in...Show moreLast updated: 2 days ago
    • Promoted
    Director of Business Operations

    Director of Business Operations

    InRhythmBengaluru, Karnataka, India
    InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. We bring enterprises’ most urgent, important products to market wit...Show moreLast updated: 15 days ago
    • Promoted
    Director of Operations

    Director of Operations

    Teva PharmaceuticalsBengaluru, Karnataka, India
    Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countr...Show moreLast updated: 5 days ago
    • Promoted
    Senior Business Execution Consultant

    Senior Business Execution Consultant

    Wells FargoBangalore Rural, Karnataka, India
    Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    Training and Development Specialist

    Training and Development Specialist

    Emmvee GroupBangalore Rural, Karnataka, India
    Emmvee is an intelligent solar solutions producer born from an idea to implement green energy to better use.Our solar energy products are an amalgamation of cutting-edge technology and smart innova...Show moreLast updated: 16 hours ago
    • Promoted
    Director of Operations

    Director of Operations

    CCS Global TechBengaluru, IN
    We’re Hiring : Senior Manager / Director of Operations.Remote (Working EST hours : 6 : 30 PM – 3 : 30 AM IST).Are you a strategic business operations leader ready to drive excellence in IT Services & Sta...Show moreLast updated: 5 days ago
    • Promoted
    Growth Marketing Specialist

    Growth Marketing Specialist

    Final Round AIGreater Bengaluru Area, India
    Performance Marketing (Core Focus - 50%).Execute and optimize paid campaigns (Google, Meta, , TikTok) with a focus on converting free users into paid subscribers at efficient CACs.Manage ad ops — b...Show moreLast updated: 5 days ago
    • Promoted
    Vice President - Electrolyser Stack Engineering

    Vice President - Electrolyser Stack Engineering

    OhmiumChikkaballapura, Karnataka, India
    We are seeking a visionary and experienced Vice President of Electrolyser Stack Engineering to lead the India-based engineering organization responsible for the development, scaling, and performanc...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Operations

    Director of Operations

    PTR GlobalBangalore, IN
    PTR Global is a recognized leader in talent solutions, delivering best-in-class staffing, workforce management, and program delivery services to leading organizations across the country.We combine ...Show moreLast updated: 5 days ago
    • Promoted
    Sales Operations Leader

    Sales Operations Leader

    TrianzBengaluru, Karnataka, India
    Job Summary : The Sales Operations Leader is responsible for driving operational excellence within the sales organization. This role will focus on optimizing sales processes, managing performance me...Show moreLast updated: 30+ days ago
    • Promoted
    Consultant- Deal Shaping

    Consultant- Deal Shaping

    KantarGreater Bengaluru Area, India
    KANTAR IS THE WORLD’S LEADING DATA, INSIGHTS AND CONSULTING COMPANY.Kantar's Analytics practice creates leading-edge offers focused on Brand and Marketing ROI, Brand Strategy and Innovation, Conten...Show moreLast updated: 19 days ago
    • Promoted
    Manager Talent Management

    Manager Talent Management

    BHIVE WorkspaceGreater Bengaluru Area, India
    Performance Management Process : .Lead and manage the entire PMS life cycle execution and continuous improvement of the Performance Management System (PMS) across the organization.Partner with busine...Show moreLast updated: 5 days ago
    • Promoted
    SAP Lead

    SAP Lead

    Exide Energy Solutions LtdDevanahalli, Karnataka, India
    Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery p...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate

    Senior Associate

    RSM US LLPGreater Bengaluru Area, India
    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show moreLast updated: 30+ days ago
    • Promoted
    Business Head

    Business Head

    Amor Management Consultants - India’s Premiere Auto Talent Hiring SpecialistsHosur, Tamil Nadu, India
    To lead end-to-end plant operations for the EMS (Electronics Manufacturing Services) unit, ensuring operational excellence, cost efficiency, and timely delivery while maintaining high standards of ...Show moreLast updated: 5 days ago