Manager - Strategic Accounts [Apply in 3 Minutes]

Role Definition - Manager - Strategic Accounts

Business Responsibilities

• Act as the Single Point of Contact (SPOC) between the customer and Newgen’s delivery and account management teams.
• Position Newgen’s products and services to customers effectively.
• Identify continuous growth opportunities to meet account expansion targets.
• Manage ongoing engagements including implementation, change requests, renewals of ATS / AMC, additional resource deployment, licenses, and process deployments.
• Collaborate with Delivery Head and CRM to review progress of implementations, new business opportunities, and Booking-Billing-Collection figures aligned to account expansion targets.
• Participate actively in mining new business cases for clients, including POCs (Proof of Concepts) and demos.
• Develop proposals for new opportunities in coordination with CRM and Business Heads.
• Maintain and update opportunities in Salesforce.com in compliance with the OEA (Opportunity Engagement and Account) process and guidelines.
• Build and nurture relationships with key decision-makers and users.

Customer Satisfaction

Customer Retention

Implementation

Collection and Billing

Qualifications and Experience