Operations Manager

NICMARDelhi, India

1 day ago

Job description

Job Title : Operations Manager : NICMAR Online

Function : Operations

Location : Mumbai

Reports to position : New Initiatives – Growth - Head

Team Management Role : Yes

Job Purpose

Own the end-to-end delivery of online programs : onboarding, scheduling, faculty coordination & learner support journey.
Ensure high-quality, seamless experiences for every learner.

Job Outline

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Automate and scale systems using tech-driven workflows.

Design and optimize SOPs across delivery, engagement, feedback, and career support.

Lead cross-functional teams : program managers, academic coordinators, and career advisors as we grow.

Build a high-performance, learner-centric culture.

Collaborate with placement teams to align learning outcomes with real hiring needs.

Enable internships, capstones, and direct hiring pipelines.

Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge / Education :

Bachelor’s degree in marketing, business analytics, statistics, or related field. A Master’s degree or certification in analytics is preferred.

Specific Skills :

Track learner progress, satisfaction, and placement metrics.

Drive continuous improvements with actionable insights.

Desirable Experience :

3–8 years in ops or program management (preferably in edtech or University).

Comfort with tools & automation.

Team leadership experience and a sharp eye for execution.

A passion for learner success and industry relevance.

Job Interface / Relationships

Internal :

Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.

Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.

Career Services Team – To sync program outcomes with placement drives, internships, and employer requirements.

Technology Team – For LMS, CRM, automation tools, and tech support resolution.

Admissions & Marketing – For learner onboarding readiness and cohort communication timelines.

External :

Industry Partners & Employers – Coordinating projects, placements, hiring opportunities, and guest sessions.

EdTech Vendors / Tool Providers – For operational tools, integration support, and system improvements.

Key Result Area

Key Performance Indicator (KPI) Measure Weightage :

Program delivery timelines adherence : ≥ 95%

Placement rate within 3 months of program end : ≥ 75%

Onboarding satisfaction score (learner / faculty) : ≥ 4.5 / 5

Average response / resolution time for learner queries : ≤ 24 hours

Team performance review scores : ≥ 4 / 5

Internal stakeholder satisfaction score : ≥ 90%

Capstone projects / internships activated per quarter : ≥ 3

Employer satisfaction score with program alignment : ≥ 4.5 / 5

New hiring partnerships created : ≥ 2 per quarter

Operational error / issue rate : ≤ 3% per cohort

Any Other Significant Input

Faculty Performance Feedback Loop – Implement structured evaluations for faculty.

Scalability Planning – SOPs and workflows for multi-cohort expansion.

Cohort Health Monitoring – Track engagement, drop-off risks, and intervention needs.

Risk Management Playbook – Anticipate and mitigate delivery or staffing issues.

Create a job alert for this search

Operation Manager • Delhi, India

Related jobs

Promoted

Operations Manager

EmbergritDelhi, IN

Founding D2C Operator (Operations & Automation).We are Embergrit, a new D2C brand on a mission to build the next iconic men's grooming brand in America. Our philosophy is "Quiet Confidence" , a blen...Show moreLast updated: 20 days ago

Promoted
New!

Operations Manager- Insurance (Property and Casualty, Non-Life Insurance)

HCLTechnarela, delhi, in

Managing a team of ~100 resources & 6-8 team leads supporting Insurance Back office operations.Team Management and Leadership. Responsible for SLA Management, Issue Management and Reporting.Maintain...Show moreLast updated: 17 hours ago

Promoted

Operations Manager

ConfidentialFaridabad, Haryana, India

We’re Hiring : Manager – Operations (Apparel / Knitwear Manufacturing) Location : Faridabad | Immediate Joiner Preferred Salary : 7- 9 LPA Max We’re looking for a technically sound and dy...Show moreLast updated: 1 day ago

Promoted

Operations Manager

Skedara TechnologyDelhi, India

We are looking for an experienced Operations Manager to lead a 24 / 7 support team responsible for ensuring continuous availability and reliability of critical business applications and data pipeline...Show moreLast updated: 1 day ago

Promoted

Operations Manager (Remote)

Jet Stream Ent.Delhi, IN

Remote

Are you a highly experienced, results-driven professional with a proven track record in .This critical, high-impact role requires a person who is adept at getting things done efficiently and effect...Show moreLast updated: 2 days ago

Promoted
New!

Operations Manager- Mumbai

Team ComputersDelhi, Delhi, India

Operations Manager in Managed Services Combination of technical expertise (L3 engineer) with a focus on process, efficiency, and team leadership (Operations Manager) within a client-focused servic...Show moreLast updated: 18 hours ago

Promoted

Operations Manager- Salon Chain

Billu Salon AppNoida, Uttar Pradesh, India

Company Description As a tech-enabled, integrated platform, Billu Salon App addresses the omni-dimensional challenges and requirements of the beauty and wellness industry.We partner with businesse...Show moreLast updated: 1 day ago

Promoted

DevOps Manager

Neurones IT AsiaMeerut, IN

Your job scope is as follows : –.Proposing and implementing advanced cloud architectures, in continuous alignment with key cloud providers, such as AWS and Google. Building and setting up new developm...Show moreLast updated: 10 days ago

Promoted

Operations Associate- US

AmberDelhi, IN

Operations Associate (US Region).Long-term accommodation booking platform for students (think.Amber helps 80M students worldwide, find and book full-time accommodations near their universities, wit...Show moreLast updated: 30+ days ago

Promoted

Event Operations Manager

The Cocktail StorySouth Delhi, Delhi, India

At The Cocktail Story, we are a 360 Marketing Agency for Alco-Bev brands, connecting the Hospitality Industry, Alco-Bev Brands, and Consumers. Our integrated Digital and Experiential Teams create in...Show moreLast updated: 10 days ago

Promoted

Operations Manager

MSIDelhi, India

About MSI MSI is a world leader in gaming, content creation, business & productivity and AIoT solutions.Bolstered by its cutting-edge R&D capabilities and customer-driven innovation, MSI has a wide...Show moreLast updated: 19 days ago

Promoted

Operations Manager

Payomatix TechnologiesDelhi, India, India

Payomatix Technologies is a fast-growing fintech SaaS platform focused on transforming digital payments and financial infrastructure for businesses. We empower enterprises with seamless, secure, and...Show moreLast updated: 2 days ago

Promoted

HR Operations Manager

CloudLabs IncDelhi, IN

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 19 days ago

Promoted

Operations Manager

TruemedsDelhi, India

The Manager – Central Operations will be responsible for driving operational efficiency and business process transformation through data-driven insights. The role requires a strong analytical mindse...Show moreLast updated: 1 day ago

Promoted
New!

Operations Manager - Exhibitions

ESMOS Recruitmentdelhi, delhi, in

Exhibition experience is a must • • •.Position : Operations Manager - Exhibitions.International Exhibitions & Large-Scale Events. We’re seeking a seasoned operations leader to take full command of the e...Show moreLast updated: 17 hours ago

Promoted

Operations Manager

scale.jobsDelhi, India

We are looking for someone energetic (and proudly resourceful) to take the lead as our next Operations Manager.You will work side by side with our Founding team, helping to shape how client experie...Show moreLast updated: 1 day ago

Promoted

Operations Manager

theprintspaceMeerut, IN

We are seeking a dynamic candidate with experience in industries such as logistics, manufacturing, or e-commerce.Theprintspace is a global leader in social commerce for the art community.We provide...Show moreLast updated: 12 days ago

Promoted

Operations Manager

Innodata Inc.Noida, Uttar Pradesh, India

What you'll be doing : As operation manager you are expected to manage the overall performance and governance of the Statement of Work (SOW), manage the day-to-day operations in accordance with the...Show moreLast updated: 30+ days ago