Lead ServiceNow Engineer

The ServiceNow Principal developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management and CMDB.

Responsibilities

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applic7tions.
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
• Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Apply Agile software development practices for customizations to the platform and applications
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior caregivers through project(s) lifecycles
• Manages work against an often-demanding timeline
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Skills