Business Analyst, TSS

Amazon’s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.

This role will be a key member of the TSS Risk team responsible for driving analysis and insights to help make meaningful business decisions. As a Sr. Business Analyst, you will focus on improving the success within business functions by analyzing data, discovering and solving real world problems, building metrics and business cases to improve customer experience, and providing timely data support for reporting of Key Performance Indicators. A key component of the role is to identify process and system improvement opportunities by developing the right metrics, analyzing data, and partnering with internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions.

Key job responsibilities

• Understands the various operations across Associates Risk and Back-end support tasks
• Understands the requirements of stakeholders and is able to map them with the data sources / data warehouse
• Design and develop highly available dashboards and metrics using Tableau, Excel and SQL. Develop Self help dashboards for the internal team and stakeholders
• Provide wing-to-wing project life-cycle execution (project planning, execution, risk assessment and system availability)
• Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Team leads / Specialists
• Perform business analysis and data queries using scripting languages like R, Python etc.
• Understanding of analytical methods and support experiments and report out (Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
• Identify new pattern of abuse and make recommendations for new controls and improved monitoring, using Data analysis. Support Investigators with extraction of relevant data to support large scale analysis
• Develop and oversee the initiation of strategy recommendations
• Own and report the HC distribution and utilization of Variable HC and report to finance. Come up with recommendations for efficient utilization and automation, improve efficiency

About the team

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and intelligence driven people. Our candidate is detail-oriented, with improving process efficiency, communicates clearly and effectively, and is comfortable working through ambiguity. In addition, the candidate demonstrates writing and documentation skills.

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PREFERRED QUALIFICATIONS

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