Documentation Program Manager- (Technical Writing team)

About the job :

The Red Hat Customer Content Services (CCS) team is looking for a Documentation Program Manager to join a global team of technical writers in this role you will work with your peers around the world implementing our strategic initiatives to develop customer-centric content that supports Red Hat Enterprise Linux. Ideally you should have experience managing projects in a high-tech fast-paced environment combined with technical writing experience and a passion for improving the customer experience. As a Program Manager you will play a crucial role in guiding the work and direction of the team to create content that is technical engaging and easy to use.

What you will do

Partner with technical writing managers and content strategists to ensure that project needs are met to satisfaction

Helping technical writers set up priorities

Drive and monitor documentation projects in an agile environment using Jira.

Create dashboards run sprints and retrospectives using Jira.

Ensure that all your projects consistently use story points.

Drive the documentation releases and identify and communicate and resolve risks that may cause delays in delivery.

Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks

Coordinate your global peers to implement our strategic change initiatives through your teams daily work

Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams

Communicate and coordinate release schedules with engineering and product stakeholders.

What you will bring

Experience with Agile methodologies (Kanban Scrum)

Experience with Jira

5 years of relevant experience as a Documentation Program Manager

Demonstrated record of improving internal workflows and processes

Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world

Experience with and passion for guiding change and continual improvement

Experience with creating and evolving technical content in the Red Hat Enterprise Linux space

Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.

Bachelors degree in technical communications IT business or a related field is a plus

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat

Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1