Student Services Specialist

Job Title : Inside Sales Specialist or Manager

Experience Level : 1-3 Years or 3-5 years

Location : On-site - Powai, Mumbai (Work from Office only)

Key Responsibilities

• Handle incoming leads and enquiries via phone, email, and digital platforms.
• Conduct initial counselling sessions to understand student needs and recommend / convince about our offerings.
• Make outbound calls on cold data and curated data (when available) to convert prospects into active leads and sales opportunities.
• Follow up with leads consistently and maintain a high conversion ratio.
• Maintain an accurate record of all interactions and update CRM systems regularly.
• Coordinate with the counselling, application, and visa teams to ensure smooth end-to-end service delivery.
• Meet and exceed weekly / monthly and quarterly sales / enrolment targets.
• Keep up to date with global education trends, application deadlines, and admission processes across major study destinations like UK.
• Represent the company in webinars, seminars, and virtual events when required.
• Provide excellent customer experience and build lasting relationships with students and parents.

PERSON SPECIFICATION