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▷ [Only 24h Left] Team Lead
Hexaware TechnologiesIndia5 days ago
Job description
Team Lead - ORM
Location - Navi Mumbai, Ghansoli
Role & responsibilities
- Social Media Complaint Management, Escalation desk. Handling social media platforms like Facebook, Twitter, Instagram, Linkedin, etc.
- Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery.
- Handling customer complaints and feedback.
- Utilize CRM tools and software to track and manage customer interactions and complaints efficiently.
- Implement innovative solutions to enhance the customer experience and reduce complaint resolution time.
Interested, kindly share your updated resume at /
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Team Lead • India
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