Solutions Engineer-18088

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers : 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors : Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

The sole vendor named as Customers’ Choice : 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work

Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Meda

What will you get to do?

This role has 3 layers to it -

1) Solutioning

2) Technical Enablement

3) Technical Account Management

• Solutioning
• Configure all features of the Whatfix application, groups and security settings in Whatfix and other EAS systems.
• Leverage your knowledge and expertise across various Applications and Systems to define Blueprint for Whatfix Implementation in newer areas / applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the Whatfix platform.
• Technical Enablement
• Ensure Application Analysis and technical reviews are happening at the right time, within SLA.
• Authoring the Technical Specification document of any customisation performed along with the functional details of the business process.
• Strategically Configure , Test , Document , and educate on system design to ensure long term success.
• Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use Whatfix
• Drive existing and new product feature adoption across Customers.
• Serve as the single point of contact for critical issues, for customer concerns relating to technical issues and coordinate with Professional Services, Engineering, and Product teams.
• Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
• Ensure the solution is delivered in time with top priority to the quality of delivery
• Technical Account Management
• As a part of the Professional Services team, you will work with our Solution Engineer(s), Solution Architect(s), Instructional designer(s), Project Manager and Customers as Technical Owner to strategize on business objectives and implement Whatfix solutions to achieve them.
• Work cross-functionally in collaboration with different departments , including Product, Engineering, Customer Success, Support, and Marketing to address issues, questions and requests.
• Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls, and in person.

Technical Chops - Javascript, CSS, HTML

What are we looking for?

Note :

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.