Engineer, Observability Tools

Job Description

Role

• Position is for an ITOM Engineer to architect, design, build, integrate, and support monitoring technologies from known vendors and bespoke solutions.

Work alongside other Cloud, ITOM, and SRE engineers to help create and maintain a monitoring framework for a hybrid AWS and on-premise environment that is scalable across multiple BU’s.

Work with multiple vendor technologies and various best-of-breed SaaS and enterprise cloud management tools / products (Splunk, New Relic, BigPanda, Opsgenie, AWS, etc.).

Solve problems using a software development and continuous improvement mindset.

Responsibilities

Implement architecture models and standards with direction setting support.

Define standards for designing, building, maintaining systems, systems / application components and common services including the recommended languages and tools.

Partner effectively with the product teams to manage scope and deliverables for the technical side of the product roadmap.

Able to identify areas of strategic technical debt and provide cost / benefit analysis for eliminating this debt and suggested timelines for how to prioritize it.

Introduce new technologies that will make the team and its output more efficient. This should include but not limited to cross knowledge training.

Candidate should own and promote technologies and intimately know requirements to make multiple projects successful.

Document infrastructure and design decisions along with being able to explain those decisions both to business and tech owners.

Establish strong relationships with all internal stakeholders and service owners to ensure they are providing correct information to configure alerts

Translate business use-cases into operational dashboards and queries

Identify gaps in the visibility provided by logs collected to make recommendations for additional logging

Work on creating and implementing application monitoring and logging strategies using tools like New Relic and Splunk.

Build tools and services from scratch to fill the existing technology gaps.

Work on troubleshooting application integration issues with development teams and vendors.

Remain up-to-date on industry trends and technologies and facilitate the application where appropriate.

Skills & Experience

Strong knowledge of monitoring tools architecture, implementation, and integrations in Hybrid DC and multi-cloud environments.

Hands on experience with administering Linux systems.

Working experience with AWS services such as EC2, VPC, RDS, CloudWatch, CloudFront, Route53 etc.

Familiarity with SQL and relational databases (PostgreSQL, MySQL) and NoSQL databases (MongoDB, Redis), as well as AWS native RDS and DynamoDB.

Willingness to learn and build new tools from scratch.

Sound knowledge on SCOM 2012 / 2016 architecture.

Hands-on experience is installing and configuring SCOM servers, proxy, and agents

Strong knowledge of scripting. like Python, Shell, Powershell, JS.

Ability to dissect a set of business requirements, and translate them into technical requirements as well as identify the places or technologies critical to making projects efficient and successful.

Working knowledge of Kanban or similar Agile disciplines.

Additional cloud or monitoring relevant certifications and experience are advantageous but not required.

Solid understanding of typical products used in the ITOM space like ServiceNow, BigPanda, Splunk, New Relic, and Opsgenie.

This job is posted with NTS Technology Services Pvt. Ltd.

Job Category :

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including : news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.