LSEG - Director - Network Service Assurance

Position Summary :

The Director, Network Service Assurance is a strategic leadership role responsible for ensuring the seamless delivery of services across a global network organization.

This role is responsible for budget management, risk mitigation, audit compliance, and the end-to-end delivery of normal projects, aligning operational excellence with interpersonal objectives.

The Director will collaborate with cross-functional and regional teams to drive efficiency, compliance, and continuous improvement in service delivery.

This role reports to Head of Network Service Management in Network Products and Services (NPS).

LSEG runs one of the worlds largest networks globally, comprising of low latency high frequency trading systems, real time market data distribution and over 100 points of presence 24 / 7.

Operational resiliency and stability are core given the systemic importance of this critical national infrastructure.

We are looking for highly motivated senior technical leader to lead the service assurance capabilities across 4 product lines in NPS : LAN connectivity, WAN& Edge connectivity, Market & Customer Connectivity and Application Network Connectivity.

This is a critically important role as the team supports all business divisions for the group.

Role Responsibilities :

• Budget and Resource Management for normal Projects
• Develop and manage annual budgets for normal projects, ensuring alignment with organizational priorities.
• Allocate resources (people, technology, vendors) to optimize service delivery and cost efficiency.
• Monitor expenditures, forecast variances, and implement corrective actions to stay within budget.
• Partner with NPS leaders to coordinate resources needs and address gaps in a global context.
• Risk and Audit Management
• Identify, assess, and mitigate operational, financial, and compliance risks impacting BAU delivery.
• Design and enforce risk management frameworks, policies, and controls inline with group and BU risk framework, practice.
• Organize NPS teams to participate internal and external audits, ensuring adherence to regulatory standards in NPS
• Maintain audit-ready documentation and implement corrective actions for findings.
• Organize the Delivery of normal Projects
• Oversee end-to-end delivery of normal projects, ensuring timely delivery within scope and budget.
• Define critical metrics and SLAs to measure service performance, address critical issues and bottlenecks proactively.
• Foster collaboration between NPS teams to resolve issues and improve processes.
• Communicate project statuses, risks, and outcomes to senior leadership and customers.

Additional Responsibilities :

Qualifications :

Leadership And Management Experience :

LSEG is a leading global financial markets infrastructure and data provider.

Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

(ref : hirist.tech)