Customer Service Executive - Hybrid Network Services Service Delivery

The applicant is responsible to ensure the provisioning are as per the design and that the requirement detailed in the internal system are met.

Ability to understand diagram and documentation for network communication system.

Ability to co-ordinate with various stakeholders during entire lifecycle of the order.

In-depth understanding of telecom standards and protocols.

Exposure of working in multi-vendor, multi-platform eco-system.

Good understanding on voice network .

Understanding o f Number Portability .

Login to Voice network elements like Oracle SBC, Ribbon SBC, DMS and C20 Switches and Trunk group and routing configurations verifications.

Experience in configuration and provisioning of enterprise voice services like ISDN PRI, SIP PRI.

Must have experience in Routing and Switching with firm hold on protocols. SIP protocol for Voice.

Must have g ood communication skill.

Proficient with Microsoft Office Suite and good knowledge in documentations.

Skills Required

Configuration Management, session initiation protocol , network provisioning, Switching, Voip, Sip Testing, Juniper, Routing, Mpls, Voice Network