Voice Engineer

JOB Designation : Tier 2 Voice engineer / Network Technician

Shift time

Two day's day shift 8 AM to 8 PM Two day's Night shift 8 PM to 8 AM Followed by Four days leave (Shift hours -12 hours)

Skills : SIP protocol, VOIP, Broadsoft, Hosted service, Linux / Unix

• Excellent understanding of ISUP, Q.931 signalling protocols and call flows.
• Deep knowledge of SIP and H.323 (up to single message level)
• IP knowledge to at least CCN level, good Transmission layer understanding
• General knowledge of telecom industry and standards.
• Strong background of working within Voice Operations environment of a Telco or large ISP.
• Excellent understanding of VOIP principles and of the components of a VOIP network must.
• Fluent English language skills are essential
• Knowledge on , Sonus / Ribbon, Genbands, Polycom IP Phones and Cisco IP phones.

Job Description Summary

Take part in a rotating 24

Internal Job Description

Role Summary :

The Network Management Centre (NMC) manages and maintains GTT's pan-European , US and Canada network 24x7. As a highly intelligent and efficient break / fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Internal Departments They Will Interact With

Service Desk, TSS, Incident and Problem Management

Main Responsibilities

Provide proactive fault resolution support for Voice / VoIP cases or when the Service Desk / NOC front line team is unable to resolve a customer and / or network fault or where a fault has been escalated according to SLA requirements.

Ideal Candidate Profile

Desirable Criteria

Skills Required

Unix, Sip Protocol, broadsoft , H.323, Voip, Linux, Wireshark, Network Tools