Site Reliability Engineer (SRE) – L2 Support

You'll Make a Difference By :

• SRE L2 Support Role : Focus on maintaining and improving the reliability, availability, and performance of AWS-based infrastructure and applications.
• Incident Management : Handle and resolve L2 incidents related to AWS services (EC2, RDS, S3, Lambda, EKS, etc.), perform root cause analysis, and communicate to customers during outages or SLA breaches.
• Monitoring & Optimization : Proactively monitor infrastructure and application health in AWS, set up and fine-tune AWS monitoring and observability tools (e.g., CloudWatch, CloudTrail), create alarms, dashboards, and reports.
• Troubleshooting AWS Services : Resolve issues related to EC2 instances, Autoscaling Groups, Load Balancers (ELB / ALB / NLB), Amazon ECS, EKS, and container workloads.
• Log Management : Manage and analyze logs using AWS CloudWatch Logs, CloudTrail, and third-party solutions like ELK Stack, Datadog, Splunk.
• Disaster Recovery & Backups : Monitor AWS Backup jobs, ensure regular backups for critical infrastructure, validate DR plans, and participate in recovery testing exercises.
• Automation & Scripting : Contribute to automation of repetitive tasks using scripts and support incident recovery processes.
• Documentation & Knowledge Sharing : Create and maintain operational runbooks, SOPs, and knowledge base articles for common AWS issues.
• Collaboration : Work effectively across teams, shift ownership as required, and communicate with stakeholders during incidents.

You'd Describe Yourself As :

Preferred Certifications :

Skills Required

SRE, Monitoring Tools, Cloud Infrastructure, Devops, Aws, Automation