Site Reliability Engineer

Job Description :

Key Responsibilities :

• Drive high levels of stability and availability of services driving Site Reliability Engineering as a practice across IPE.
• Grow partnership with Product Engineering owners, drive initiatives which benefit the team in accordance with SRE.
• 24-7 available as an escalation point for the operational teams.
• Reduced MTTR and service impact
• Address technical debt across IPE to remove risk
• Reduce recovery time on incidents
• Aid in major incidents which are owned by IPE.
• Validate service communications from technical perspective during major incidents
• Drive standard process and continual improvement for incident recovery, problem management, service resilience and availability
• Bring in best ITSM practices to evaluate and update existing practice as in creating Knowledge articles, Runbooks, and process documents.
• Responsible for IPE Technical Recovery and Problem Management response ensuring cross coordination across Technology Teams for complex, IPE owned issues.
• Accountable for technical decisions and communications on service recovery during live incidents.
• Reduce recovery time on incidents and act as the main contact point for Major Incidents.
• Collaborates with stakeholders to meet business objectives in Group IT initiatives by utilising in-depth knowledge of operations, processes and applications and contributes towards
• Identify trends and possible opportunities for Service Improvement Program (cross-domain / divisional), gain support and sponsorship then track and drive those program's through to conclusion providing regular service updates on progress.
• Responsible for oversight and governance of key resilience requirements for applications within IPE and address technical debt across IPE to remove risk.

Minimum Requirements :

(ref : hirist.tech)